The practice has now linked up with this system to enable patients to book appointments and repeat prescriptions on-line and send patients reminders of their appointments and other key updates. Do please install the app on your phone.
Coronavirus - Face Coverings and Site Access
In line with requirements for public transport and hospital visits, we are now advising patients attending the surgery to wear their own face coverings or masks to reduce risk of infection of patients and staff. Practice staff will also wear masks in any public areas and clinicians continue to wear masks in all consultations. We are continuing to review how patients access the site. Some clinics (diabetic eye-screening and blood sampling) are being directed to enter and exit round the back of the building to reduce flow through the Waiting Room. Waiting Room chairs are set out more than 1 metre apart. Telephone consultations are still the norm. We may be able to open our front door in due course. Thank you for your continued co-operation. Saturday morning clinics will be pre-booked telephone consultations with the GP, the building will be closed.
The practice hosts a Social Prescribing Link service on behalf of the 7 local GP surgeries that comprise the Ribble Medical Group. Emma Greenhalgh works alongside GPs and Nurses to identify patients who would benefit from additional help to put them in contact with local agencies that can provide support, information and opportunities to improve their lifestyle and general wellbeing. During Coronavirus Emma has been phoning 100s of patients that are self-isolating or vulnerable to offer advice and support or just a friendly voice.
We are currently trying to minimise the number of patients that come to the practice to reduce the chances of infecting each other and staff. Many consultations will be by telephone or on the day and patients will be asked to confirm they have no symptoms before being given a face to face appointment. Please wear a face-mask when attending the practice. Essential reviews, injections and vaccinations will go ahead. On-line bookable appointments will be restricted to telephone appointments. We need all patients to be able to have their prescriptions sent direct to the pharmacy. Sick notes will be sent to you where ever possible by text or email. Please do not come to the practice to ask for an appointment. Our doors will be closed at times, but you can knock on the window if you genuinely require access or have been asked to come in. Some clinics will be directed to an alternative entrance. We are taking extra steps to regularly clean communal areas. Please use the hand sanitisers provided and wash your hands. You do not need sick notes for 7-day or 14-day self-isolation. Please speak to your employer. We are looking at ways of staying in touch with the most vulnerable of our patients with the help of local organisations. Wishing you all the best during a difficult time.
Dr Ewa Craven.
NHS coronavirus guidance
Menopause Lounge - Drop In For A Chat with Dr Paula Briggs
10am Saturday 16th November
An audience of more than 80 patients and local people came along for a very lively session with our own Dr Ewa Craven, nationally acclaimed expert, Dr Paula Briggs, mindfulness practitioner Linda Duckworth, pelvic floor physio Clare Bolton, psychologist Jane Nowlan and Karen Peddie holistic practitioner. "Extremely informative and reassuring" one participant said. From evaluation forms completed 96% of people attending thought the event was Excellent or Good, 76% said Excellent. We hope this will be the start of developing our practice as a centre specialising in women's health and well-being with the help of our patients and colleagues.
Doctor Doctor website
Find out more about our community project to celebrate community memories of healthcare in Lostock Hall through our new website
www.doctordoctormemories.co.uk. Please note this website may not be fully functional using older web browsers.
Tuesday Evening Nurse / HCA Clinics
Under the NHS England Extended Access scheme the practice will be starting 6.30-8.30pm evening clinics every Tuesday evening from 2 July 2019 led by a Health Care Assistant or Practice Nurse. If you are booking for a health review, if you would prefer to attend in the evening, do ask about Tuesday evening appointments.
The practice is proud to be a Parkrun practice encouraging staff and patients to take part in a gentle 5k run 9am every Saturday in either Avenham Park or Cuenden Valley Park.
You can register for free at www.parkrun.org.uk on the Register page. Course details for Avenham Park and Cuerden Valley Park can be found on the Events page.
Let's get fit together!
NHS Digital ran a workshop for patients today (31 May 2019) to show how to register for an on-line password and then how to book repeat prescriptions and appointments on the Patient Access website. A couple of points that came up:
- To have access to your patient records on-line you need to request this from the practice in writing or come in and ask at Reception
- We hope to move over soon to a new system called MyGP that is easier to use - watch this space
- With MyGP a designated carer or parent can do the bookings on behalf of a patient
Ask at Reception if you want to register for on-line access. We hope to run more workshops in the future.
Memories of Lostock Hall Healthcare - Workshop - Friday 31st May
There was a great turn out for our latest #DoctorDoctor workshop to share memories of Dardsley and healthcare in Lostock Hall and nearby. We filmed some interviews to include in an exhibition that will be at the practice and community venues in the autumn. Participants also brought in some amazing photographs from Dardlsey's history including of the Prescription Pricing team from the 1950s and the maids and chauffeur who worked for Dr Thomas Sharples in the 1900s. These will also feature in the exhibition.
Old Photos of Dardsley
Our DoctorDoctor project continues to collect photographs and stories relating to local healthcare in the past. We love this photograph kindly made available by Gillian Bennett of Dr Thomas Sharples and his son Dr Sydney Sharples in the garden at Dardsley. The ladies are perhaps their wives. Sydney's military uniform suggests it dates to the time he was serving in the First World War until his father persuaded the War Office to send him home to help with patients. The much quoted story that Sydney at one time had a Chaplin/Hitler moustache seems to be true!
New Phone System
Hopefully we have now resolved some early glitches in the new phone system. When you call us now, you first receive a greeting message and a reminder that the more information you can give to our trained receptionists, the more they are able to direct you to the appropriate service. You are then given your position in the queue, updated each time a call is completed. At busiest times we have 3 staff answering the phones. When one of the reception phones is unattended it is logged out so no calls are directed to it. We think this is a big improvement on the old system in which callers had no idea how long their wait would be, and unattended phones could be heard ringing unanswered in the waiting room. But tell us what you think.
A reminder that our new number is 01772 529329, although the old number 01772 518080 will redirect you for a few weeks.
We have opened in our new home at Dardsley, Brownedge Road on 18th March!
Mr Clarence Drinkwater as the first patient through the doors received a box of chocolates from a pleased but tired Practice Manager.
Please note our new telephone number - 01772 529329. But the old number will redirect you automatically for a while.
Opening Date For Dardsley Announced
Dr Sydney Sharples
Our Doctor Doctor project that is looking into the history of Dardsley our future home has finally managed to track down a photograph of Dr Sydney Sharples, the last doctor to own the building. Gill, our able researcher, has found a brief article and small image from the local newspaper archive, that records Sydney's death in April 1948, only a few weeks before the launch of the NHS.
Building Work at Dardsley
Slowly, but surely work progresses. We hope to announce a 2019 opening date for our new home very soon.
Desmond Diabetes - Diabetes Education and Self-Management for Ongoing or Newly Diagnosed
We really recommend any of our patients with diabetes to make use of this education programme. The programme is delivered by trained educators to increase your knowledge and understanding of what diabetes means, so you can manage your care effectively and make informed choices about your life-style. It is also an opportunity to meet and share experiences with others with the condition. Ask one of our GPs or nurses or to self-refer follow this link: Desmond Diabetes
Dardsley and the First World War
Our #DoctorDoctor project is revealing the fascinating history of the building during WW1 at a time we are all commemorating the Armistice centenary. In April 1916 old and sick Dr Thomas Sharples wrote to the War Office asking for his son Captain Sydney Sharples to be sent home to Dardsley to take over running the practice for the many patients it served in Lostock Hall, Penwortham and Walton-Le-Dale. In June the Army agreed to his request.
Work on this wonderful Victorian building to prepare it as our new home is progressing, but at times quite slowly. Some damp here, a leaky roof there. But we will get there!
Doctor, Doctor Memory Sessions
To celebrate the 70th anniversary of the founding of the NHS and the move of Lostock Hall Medical Centre to a new improved site at Dardsley on Brownedge Road, in partnership with Lancashire Museums we are gathering stories of local people about changes in healthcare in the area. To preserve these memories, the results will be presented in a display at Dardsley and at other community venues. We will also create memory boxes of photographs and objects that bring to life the changing experience of going to the doctor and celebrate Lostock Hall life. These boxes will later be used in care homes and community settings in the local area to help start further lively conversations.
We had a very aimated first workshop at the Age Concern Friendship Centre, Lourdes Avenue, Lostock Hall on Wednesday 3rd October. Participants shared their stories including: seeing Dr Sharples at Dardsley in the 1940s, working at the Prescription Pricing Authority at Dardsley in the 1970s and 80s, doctors helping the wounded after the 1940 bombing of Lostock Hall, doctors attending the birth of babies at home and Dr Cohen's upstairs waiting room - patients had to agree who went in next! More workshops dates will be announced soon. We hope to record some of the stories on film.
The next workshop is at Lostock Hall Library on Friday 16th November at 12 noon
The project is still recruiting volunteers to help record stories and lead future community workshops. Contact the practice if this would interest you.
Or if you have some photographs of doctors, nurses or patients in the local area from past times, we would love a copy.
Keith Coles recently provided this great image of the much respected Doctor Cohen outside his Coote Lane surgery.
We are relocating to a new home, Dardsley in Brownedge Road. Building work has now (1 October) started being led by R. Walker & Sons and Francis Roberts Architects. We expect to open Winter 2018/19.
At our preview event on Saturday 21 July the 320 people who attended were very positive about our plans for the new centre - 93% expressing a view said that they are excellent or good. (7% said they were ok23).The architect visualisations of the Entrance and the Waiting Room below give you a quick idea of what is to come!
DOCTOR DOCTOR - Project Launch - Saturday 21 July - Dardsley, Brownedge Road
Thank you to everyone who attended - patients, health & well-being professionals, Lostock Hall Memorial Brass Band, Abhi Dance Academy, Soul Shaking Dance & Movement, Lancashire Museums, local people with an interest in the history of Dardsley and health care in Lostock Hall, Patient Forum members, volunteers and staff. 320 people in all! Many thanks also to the Heritage Lottery Fund that made it possible. Look out for updates on #DoctorDoctor, a report on the event and further news about our plans to relocate to Dardsley.
DOCTOR DOCTOR : Memories of health care in Lostock Hall
We are pleased to announce that we have been awarded a prestigious Heritage Lottery Fund grant for a project to collect and share memories of health care from the last 70 years or more. Our contribution to NHS70, the celebration of the 70th anniversary of the NHS this year. We will also research the fascinating history of Dardsley, our future new home, a doctor's house from the 1890s and the base for the Prescription Pricing Authority for 50 years until 2008.
Do tell us of any stories you have about going to the doctor in Lostock Hall or visiting or working at Dardsley. Do you have any photographs, documents or objects you could show us? Come and speak to us at our stand at the Lostock Hall Carnival on Saturday 7th July. Or attend our forthcoming launch event on Saturday 21 July.
Practice Purchases Dardsley Site
On 29 September 2017 the practice purchased the site on Brownedge Road. It will be developed as the new site for Lostock Hall Medical Centre to open Autumn 2018.
Dardsley was previously a doctor's house up to about 1950. As a child did you ever go there as a patient? We would love to hear your memories so we can share them with other patients. Does anyone know of any photographs of the building from that time or of Dr Sharples and Dr Cohen who worked there? Write to us or leave your details at reception so we can get in touch.
Patient Consultation - Possible Relocation of the Practice
Thank you to all patients who took part in the consultation over the proposed relocation of the practice to Dardsley House, Brownedge Road. We were pleased that 98% of patients who expressed an opinion were in favour of the move. This evidence helped us secure NHS / Greater Preston CCG approval for the move at the Delegated Commissioning Committee meeting on 2 August 2017.
An inspection of the practice by the Care Quality Commission on 26 June 2017 and resulted in an overall rating of GOOD, with some areas for improvement. We have now completed the improvement plan and so our rating has been upgraded to Good In All Areas! See a link on our Home Page to see the full report on the CQC website.
Saturday Morning Clinics
Saturday morning clinics continue in 2019 - 2 per month. See dates on our website or ask reception staff during the week for confirmation of whether the surgery is open the following Saturday.
Booking appointments and repeat prescriptions online
We understand that sometimes it can be difficult calling in to book appointments and order prescriptions over the phone, but did you know that you can do this online? We offer this service to all our patients and if you are interested please come in to the practise and ask for login details at the reception.
The weekly smoking cessation clinic every Friday morning is temporally on hold until we open at Dardsley.
If you are interested in taking part in our Patient group, or a larger virtual Patient group please enquire at the reception in our practise.